Privacy Policy
Last Updated: September 2026
This Privacy Policy explains how information may be collected, used and protected when you visit or interact with this website (“Website”).
This Website is a professional branding and informational website for the insurance professional identified on this Website (“Advisor”).
The Advisor may represent the insurance company identified on the Website (“Insurer”).
This Website is not the official corporate website of the Insurer.
1. Information We May Collect
Depending on how you interact with the Website, we may receive information including:
- your name;
- telephone number;
- email address;
- information voluntarily provided through contact or enquiry forms;
- appointment or meeting requests;
- communications initiated through WhatsApp, email or other communication channels; and
- technical information such as browser type, device information, IP address and general Website usage information where analytics or similar technologies are used.
Simply browsing the Website does not require you to provide insurance policy, financial or medical information.
Visitors should avoid submitting sensitive personal information through general Website contact functions unless specifically requested through an appropriate channel.
2. How Information May Be Used
Information provided through the Website may be used to:
- respond to enquiries;
- arrange appointments or conversations;
- provide information requested by you;
- understand your general protection interests;
- maintain appropriate communication with you;
- improve Website functionality and visitor experience;
- protect the security and integrity of the Website; and
- comply with applicable legal, regulatory or professional requirements.
Where an enquiry develops into an insurance application, policy servicing matter, claim or other formal insurance transaction, additional information may be required and processed through the relevant Insurer's authorised processes and systems.
3. Insurance-Related Personal Data
This Website is primarily a professional branding, information and communication platform.
It is not intended to replace the Insurer's official systems for insurance applications, underwriting, policy administration, claims or other insurance transactions.
Where personal data is subsequently provided for an insurance-related purpose, that information may also be subject to the personal data protection notice, privacy policies and procedures of the relevant Insurer.
4. Professional and Organisational Relationships
The Advisor may operate as part of an established agency or professional organisation.
Where relevant, this Website may display or provide links to the Advisor's agency, immediate manager, agency leader or other relevant professional profile.
These connections are provided for professional context, continuity and transparency.
The presence of such links does not make private organisational, customer, business or performance information publicly available.
5. Sharing of Information
Personal information may be shared where reasonably necessary with:
- the Advisor;
- authorised persons supporting the Advisor or the relevant agency organisation;
- the relevant Insurer where an insurance-related enquiry or transaction requires it;
- authorised technology, hosting, communication or service providers;
- professional advisers where appropriate; or
- governmental, regulatory or law-enforcement authorities where required by law.
Personal information will not be sold as part of the normal operation of this Website.
6. External Communication Platforms
The Website may provide links to WhatsApp, email, social media, appointment services or other external platforms.
When you choose to use an external platform, your interaction may also be governed by that platform's own privacy policy and terms.
7. Cookies and Analytics
The Website may use cookies, analytics or similar technologies to understand Website traffic, performance and general visitor behaviour.
These technologies may collect technical or usage information to help improve the Website and user experience.
Visitors may manage cookies through their browser or applicable Website controls where available.
8. Data Security
Reasonable administrative, organisational and technical measures may be used to protect information collected through the Website.
However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Visitors should avoid sending highly sensitive information through ordinary Website forms, email or other unsecured communication channels.
9. Data Retention
Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, legitimate business or professional purposes, or applicable legal and regulatory requirements.
10. Your Personal Data Rights
Subject to applicable Malaysian law, you may have rights relating to your personal data, including rights to request access to or correction of certain personal data and to raise questions regarding how your information is handled.
Requests relating specifically to information held by an Insurer should be directed to the relevant Insurer through its official channels.
11. Personal Data Protection
This Website is intended to operate consistently with applicable Malaysian personal data protection requirements, including the Personal Data Protection Act 2010 and applicable amendments, regulations and guidelines.
Nothing in this Privacy Policy replaces any Personal Data Protection Notice issued by the relevant Insurer.
12. Third-Party Websites
This Website may contain links to Insurers, professional organisations, social media platforms and other third-party websites.
Those websites operate under their own terms and privacy practices. We are not responsible for the content, availability, security or privacy practices of independent third-party websites.
13. Changes to This Privacy Policy
This Privacy Policy may be updated periodically to reflect changes in the Website, technology, business practices or applicable requirements.
The latest version published on this Website will apply.
14. Contact
Questions regarding this Privacy Policy may be directed to the Advisor through the contact methods provided on this Website.
For matters concerning personal information processed directly by an Insurer, visitors should contact the relevant Insurer through its official channels.
Version 2026-09